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Shipping Policy

A legal disclaimer

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We are committed to ensuring your piece arrives safely and in a timely manner. Please review our shipping terms below.

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Processing & Handling
  • All artworks are carefully packaged to ensure safe delivery.

  • Orders are processed within 5–10 business days after payment confirmation.

  • Custom or made-to-order pieces may require additional lead time; this will be communicated at checkout or via email.

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Shipping Methods
  • We ship via trusted couriers with tracking and insurance included.

  • For high-value or oversized works, we may arrange custom art shipping or white-glove delivery.

  • Shipping is available worldwide, unless otherwise noted on the artwork page.

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Shipping Costs
  • Shipping costs are calculated based on the size, weight, destination, and value of the artwork.

  • These costs will be clearly outlined during the checkout process or included in your personal quote.

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International Shipping
  • International orders may be subject to customs duties, VAT, or import taxes, which are the responsibility of the buyer.

  • We do not cover or reimburse any fees charged by customs or tax authorities.

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Delivery Times
  • Estimated delivery times:

    • Domestic (NL): 3–7 business days

    • EU: 5–10 business days

    • International: 7–21 business days

  • You will receive a tracking number as soon as your order is shipped.

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Packaging
  • All works are professionally packaged using protective materials suited to the medium and dimensions of the piece.

  • We take great care in ensuring that your piece arrives in pristine condition.

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Damaged or Lost Items
  • In the rare event that your artwork is damaged or lost in transit, please contact us within 48 hours of deliverywith photographs and a description of the issue.

  • We will assist with the claims process and work with you to find a suitable resolution.

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Local Pickup
  • For clients in Amsterdam or nearby, local pickup may be available upon request. Please contact us to arrange this option.

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For any shipping-related inquiries, contact us at:
Email: info@markmywalls.nl
Phone: +31 6 29490096

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