Shipping Policy
A legal disclaimer
​
We are committed to ensuring your piece arrives safely and in a timely manner. Please review our shipping terms below.
​
​
Processing & Handling
-
All artworks are carefully packaged to ensure safe delivery.
-
Orders are processed within 5–10 business days after payment confirmation.
-
Custom or made-to-order pieces may require additional lead time; this will be communicated at checkout or via email.
​
Shipping Methods
-
We ship via trusted couriers with tracking and insurance included.
-
For high-value or oversized works, we may arrange custom art shipping or white-glove delivery.
-
Shipping is available worldwide, unless otherwise noted on the artwork page.
​
Shipping Costs
-
Shipping costs are calculated based on the size, weight, destination, and value of the artwork.
-
These costs will be clearly outlined during the checkout process or included in your personal quote.
​
International Shipping
-
International orders may be subject to customs duties, VAT, or import taxes, which are the responsibility of the buyer.
-
We do not cover or reimburse any fees charged by customs or tax authorities.
​
Delivery Times
-
Estimated delivery times:
-
Domestic (NL): 3–7 business days
-
EU: 5–10 business days
-
International: 7–21 business days
-
-
You will receive a tracking number as soon as your order is shipped.
​
Packaging
-
All works are professionally packaged using protective materials suited to the medium and dimensions of the piece.
-
We take great care in ensuring that your piece arrives in pristine condition.
​
Damaged or Lost Items
-
In the rare event that your artwork is damaged or lost in transit, please contact us within 48 hours of deliverywith photographs and a description of the issue.
-
We will assist with the claims process and work with you to find a suitable resolution.
​
Local Pickup
-
For clients in Amsterdam or nearby, local pickup may be available upon request. Please contact us to arrange this option.
​
​​
​
​
​
For any shipping-related inquiries, contact us at:
Email: info@markmywalls.nl
Phone: +31 6 29490096